Privacy Policy

Last updated: March 17, 2019

Welcome to FamTyme.com (FamTyme), We are committed to providing children with a learning environment where every activity is just as fun as it is educational and where you can feel confident that your children's privacy is protected. This Privacy Policy describes (collectively, we, our, us, or the Company) collect, use, and disclose information about you and the children who use your Account through FamTyme, and any other websites, applications, mobile apps and online services that link to this policy. Please read this Privacy Policy closely. By using the Services, you agree to the handling of your information in accordance with this Privacy Policy.

Summary of Key Points

You should read this entire Privacy Policy and also our Terms & Conditions, but here are some key points:

In order to deliver our personal child reports through FamTyme app, Child Users will be submitting their mood entry and day to day activity. As this constitutes under the Children's Online Privacy Protection Act (COPPA), we will need consent from the parent or legal guardian (Consent).

    Table of Contents
  1. Child Safe Guarantee
  2. Types of Accounts, Services, and Users
  3. Content You Submit
  4. How We Use Information
  5. When We Disclose Information to Third Parties
  6. How to Access, Change, or Delete Account Information
  7. Account Cancellation and Reactivation; Data Deletion
  8. Links to Other Services
  9. Location of Information Processing
  10. Security
  11. Changes to Our Privacy Policy
  12. Contact Us

Child Safe Guarantee

The Accounts will never include any pop-up ads or other advertisements directed to children.


Types of Accounts, Services, and Users

How we collect, use, and disclose information depends on the type of Account and the type of user. We currently offer the following types of Accounts through the Services: Family Accounts, which includes both parent account and child account.


Content You Submit

  1. Information Users Provide to Us As more fully set forth below, we and our third-party service providers collect information that Users provide when using the Services, including when Adult Users create an Account, sign up for Services, or contact us with a question, comment, or request, and when Child Users participate in entering their daily log. However, we will only use or disclose this information in accordance with this policy and applicable law.. Parent Users Parent Users are asked to provide certain information about themselves when registering for any Account, including first and last name, email address .The other information provided at registration depends on the type of Account or Adult User. For example: Payment information is collected from Adult Users who purchase a premuim Account. For your security, we will never store any type of your payment information. A parent or legal guardian email address is collected when the Adult User purchasing a premium Account or setting up a family Account. In addition, Adult Users can provide us with information through separate password-protected sections (i.e., the Parent View) of the Services. These sections, accessible via the Menu or Settings link on the Services, allow parents to administer their Accounts, including when they add Child Users, provide testimonials, seek customer support, or submit comments or questions. FamTyme APP If you subscribe to a premium account, during setup of those Services we will record you to confirm to obtain your Consent for our collection of certain information about your Child User (as set forth in this policy and elsewhere) in accordance with COPPA requirements. To the extent that you participate in an assessment or tutoring session (each, a (Session) or are in close proximity to the Internet Device used by your Child User during a Session. If you submit any information relating to other people in connection with the Services, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

  2. Information We Collect from Users We and our third-party service providers collect information directly from Users of the Services in the form of the actions they take and activities they complete when using the Services. For example, from Adult Users, we may collect information about patterns of usage and order history; from Child Users, we may collect information about patterns of usage, which activities a child commences and completes, when a child starts and stops an activity, which areas of the Services the child frequents, the number of questions answered correctly or incorrectly, how many Tickets the child earns, what virtual items the child selects to exchange for Tickets, and the child's choice of Avatar and customization. We and our third-party service providers may use the information collected through these technical methods for a number of purposes, including delivering content, tracking and enhancing our Users' experience on the Services, and delivering advertising to visitors to www.FamTyme.com when they visit other websites and applications. For example, when you return to the Services after logging in, cookies help the Services recognize who you are without having to log back in. For more information, see How we use Information The information collected through these technical methods on the child-directed portions of the Services are used only to support the internal operations of the Services. We do not allow third-party advertising networks to collect information about Users who are logged in to their Accounts. If you do not want the Services to collect information through the use of cookies, you can set your web browser to reject cookies from the Services. Each browser is different, so you should check your browser's Help menu to learn how to change your cookie preferences. However, please note that if you reject or block cookies from the Services, the Services may not function as intended. For example, you will not be able to remain logged in to your Account, and therefore you would have to log in during each page transition. Location Information: We may collect and store information about your location to provide you with educational experiences or email updates that are tailored for your region. The location information we have access to may include (1) your ZIP or postal code, if you provide one to us; and (2) the approximate geographic region your computer or mobile device is located in, as determined from your IP address. However, we do not collect your street name and the name of your city/town. You may be able to change the settings on your computer or mobile device to prevent it from providing us with such IP information. We also have access to your school information location if you provide it to us. Push Notifications. if you downloaded the App on your mobile device to access the Services, as part of your use of the Services we may ask if you would like to receive push notifications, which may include alerts and notifications, badges, banners, and sounds on your mobile device. You may choose to stop receiving push notifications at any time by changing the settings on your mobile device.


How We Use Information

We will never sell or rent the PERSONAL INFORMATION of any User of the Services to a third party, except as described in this policy in the context of a sale of the Company. We and our third-party service providers may use the information collected from Users as follows: Adult User Information Information collected from Adult Users may be used: (1) To permit you to register and use the Services, including, for example, to send you communications about Child User progress or your Account, or to allow you to provide Feedback through the Parent Section. For security purposes, the Parent Section is password protected. (2) For certain Consumer and Other Accounts, to complete and fulfill your purchase, such as to process your payments, communicate with you regarding your purchase, and provide you with related customer service. (3) To respond to your inquiries and fulfill your requests, retrieve your password, or provide technical support. (4) For Consumer and Other Accounts to provide marketing communications that we believe may be of interest to you. While it is never our intention to send any marketing messages to children, if you believe a Child User has received such a marketing communication, please contact us as described as Contact US below. Child User Information Information collected from Child Users may be used: (5) To measure a Child User's performance in activities and to adapt a Child User's learning experience to the Child User's learning needs. (6) To analyze, provide progress reports on, or provide an assessment of a Child User's performance to the Adult User on the Account. Both Adult and Child User Information Information collected from both Adult and Child Users may be used: (7) To allow us to assess and improve the Services, its educational content, and other services we provide, for example, to improve our content and user experience; to research, evaluate, and improve the Services' educational efficacy; and to inform our understanding of the Services' user base. (8) To customize, adapt, and personalize Users' viewing and content-consumption experience, for example, by measuring a Child User's performance in activities and adapting the Child User's learning path to his or her learning needs. (9) To maintain and analyze the functioning of the Services. (10) As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to detect violations of and enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates, including the security of the Services; (f) to protect our rights, privacy, safety, or property, or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain (collectively, (a)-(g) are Other Uses and Disclosures).


When We Disclose Information to Third Parties

Information collected from both Adult and Child Users will not be disclosed except as follows: (1) To third parties who perform certain services for us, such as process credit cards or conduct or evaluate research (such as on the educational impact of the Services), provided that the service providers agree to keep the information confidential and to use it only for purposes that are permitted by this Privacy Policy. (2) As we believe to be necessary or appropriate as set forth above in Other Uses and Disclosures and in other instances substantially similar to those listed in this Section. (3) Where legally required and in certain other cases, we may make such disclosures without first providing notice to Users. (4) Subject to confidentiality agreements, the terms of this Privacy Policy, and applicable law, information may be disclosed to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, transfer, or license all or a portion of our assets in bankruptcy or otherwise. This means that if some or all of our assets are acquired or otherwise transferred or licensed, including in bankruptcy, that such acquirer shall be subject to the same commitments stated under this Privacy Policy. We do not disclose the personally identifiable information of any Child User to third parties for any marketing or promotional purposes.


How to Access, Change, or Delete Account Information

Consumer and Other Accounts: An Adult/Parent/guardian User can review or change the information they provided when they registered for the Services, including by adding or removing Child Users to or from the Account, by updating information through the Parent Section of the Services. In addition, Adult Users may contact us at any time as described in Contact US Section below to request that we provide for their review, or delete from our records, any PERSONAL INFORMATION they have provided about Child Users associated with their Accounts, or to cease collecting PERSONAL INFORMATION from those Child Users, as applicable. Please keep in mind that a request to delete PERSONAL INFORMATION may lead to cancellation of your Account or the inability to use certain Services. Account, a request to delete PERSONAL INFORMATION in one of the Accounts may be reflected in your other Account. When we change or delete any PERSONAL INFORMATION at your request, we will make good faith efforts to make the changes in our then-active databases as soon as reasonably practicable, generally within 24–48 hours. Changing setting options may not result in immediate changes to the settings, which are subject to our operations and maintenance schedules. Please note that information may remain in backup or archive records, and we may retain certain data relevant to preventing fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable or de-identified data, Account recovery, or if required by law. All retained data will continue to be subject to the Privacy Policy in effect at that time.


Account Cancellation and Reactivation;Data Deletion

At any time, Users, may cancel their Accounts through the Parent Section settings. we provide no guarantee and shall have no liability or obligation to ensure that all Account Information and Services-related progress will be available or accessible or personalization features will be able to be recovered or resumed. If a User requests that PERSONAL INFORMATION be deleted prior account cancellation, we will take commercially reasonable steps to satisfy that request. Upon Account cancellation, de-identified Parent and Child User information may nonetheless persist internally in our archive files or similar databases, and may still be used, on a de-identified basis, for our internal support, administrative, and record-keeping purposes including, but not limited to, allowing us to improve the Services and other services we provide through research, evaluation, and analytics as permissible by applicable law. Please note that following a request to delete information or your Account under Sections 6 or 7 of this Privacy Policy, information including PERSONAL INFORMATION may remain in backup or archive records, and we may retain certain data if required by law, relevant to preventing fraud or future abuse, or for legitimate business purposes, such as account recovery and customer support, and all subject to our internal records retention periods. All retained data will continue to be subject to the Privacy Policy in effect at that time and applicable law.


Links to Other Services

In certain sections of the Services, we may include links to external websites or applications (for example, online articles). However, in order to protect children from accessing these external websites, an Adult User will be required to enter a valid password. These websites and applications are governed by their own privacy policies or information collection practices, which may be substantially different from ours. We encourage you to review the privacy policies and information collection practices of any external websites and apps, as those parties' practices would not be subject to this policy.


Location of Information Processing

The Services are controlled and operated by us from the United States. Your information may be stored and processed in any country where we have facilities or in which we engage service providers, including the United States, which may have data protection laws that are different from those of your country. In addition, your information may be subject to access requests from governments, courts, or law enforcement officials in countries where it may be processed, under the laws of those countries.


Security

The security of your personal information is important to us, and we employ physical, technical, and administrative security measures designed to safeguard the information collected by the Services. We use industry standard SSL (secure socket layer technology) encryption to transfer personal information. Other security safeguards include, but are not limited to, data encryption, firewalls, and physical access controls to buildings and files. Account holders create a password in the registration process. You can help protect against unauthorized access to your Account and PERSONAL INFORMATION by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account. At registration, we assign a Member ID to each Account and use those Member IDs to authenticate logins, allow access to the subscription content, and monitor compliance. The Member ID is also used to authenticate users when requesting technical support. Access to information is limited (through user/password credentials) to those employees who require it to perform their job functions. Please be aware, however, that no information system can be guaranteed to be 100 percent secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Services over networks that we do not control, including the internet and wireless networks. If you have reason to believe that your interaction with us is not secure, please contact us as described below.


Changes to Our Privacy Policy

We constantly try to provide the best services, and accordingly our Privacy Policy will change from time to time. If we update this Privacy Policy, we will notify you by posting the revised Privacy Policy on the Services, and for certain revisions that materially expand the ways in which we use or share the information previously collected from you through the Services, either display an alert next to the Privacy Policy, display an alert upon login to the Services, or directly communicate with you (e.g., via the email address associated with your Account).


Contact Us

Questions regarding this Privacy Policy and issues related to your or a Child User's information for which you are responsible should be directed to us via Email address: support@famtyme.com or Support